23:47 Your front desk is closed. Wafiya is answering.

A patient writes at midnight. By morning they are booked.

Wafiya is an AI front desk for clinics in the UAE. It answers on WhatsApp in Arabic, English and Russian and books the visit straight into your clinic system.

Pick your kind of clinic, then message it as a patient would.

Book a 20-minute demo See the results
Clinic scheduleTomorrow, as the front desk sees it

Fictional clinic and schedule. Live replies run on your own Claude account and ask your permission on the first message.

One clinic, before and after the agent.

Our first agent works at a three-branch medical centre with more than 400,000 patients on record. Before launch we read 708 of its real WhatsApp conversations. Then we measured again with the agent live.

BeforeFront desk only. Audit, February to March 2026
AfterAgent live since mid-2026
BeforeMessages sent after closing0 h

median wait for a reply. One message in five arrived when nobody was at the desk.

AfterMessages sent after closing24/7

answered within seconds at any hour, with a real free time in the first reply.

BeforeConversations left without a reply1 in 0

never received any answer at all.

AfterConversations left without a replyEvery one

gets a reply. What the agent cannot close goes to the team with a short summary.

BeforeGetting an appointment timeNext day

A patient who wrote at night waited for the desk to open before anyone offered a time.

AfterGetting an appointment time0%

of patients who are shown a specific free time go on to book it.

Slow call-backPatients ready to book0%

booked when a ready patient waited more than eight hours for the team.

Fast call-backPatients ready to book0%

booked when the team picked them up within an hour, details already collected.

−0%

Fewer conversation defects over five months of daily review and fixes. We also publish what the agent does not do: it closes the patients who are ready and hands the rest to your team.

Source: our own audit and production reports for this clinic, named on request under NDA. The last row compares fast and slow call-backs after launch. In the UAE, a study of Emirates Health Services primary care measured a 21% no-show rate, cut by half with AI-driven reminders (peer-reviewed study, PMC11729783).

Who is it for?

Polyclinics and specialist centres with many doctors and branches.

  • The right specialist, the nearest branch. Wafiya picks them and shows the first free time straight away.
  • The price with the time. Patients get the consultation fee in the same message, so they decide on the spot.
  • Children and sensitive cases go to a person. Age rules are set by your medical director.
Reception of a modern clinic with staff and patients

It handles the routine. Your team keeps the judgement calls.

Offers real free times

Wafiya reads your schedule live, so the patient chooses from slots that exist. No "let me check and come back to you".

Tomorrow 10:30Tomorrow 16:00Thursday 11:15

Speaks the patient's language

Arabic, English and Russian, switching mid-conversation if the patient does.

Answers in seconds, at any hour

Doctors, prices, branches, parking and how to prepare, all from a knowledge base your clinic approves.

Books, moves and cancels

The appointment lands in your clinic system with the patient's name and number. No retyping.

Reminds and follows up

A reminder the day before, and a new time offered to patients who missed a visit.

Confirmed for tomorrow

What it hands to your team

  • Questions about symptoms, diagnosis or treatment
  • Complaints and unhappy patients
  • Discounts, special terms and children's appointments
  • Anything it is not sure about

Keeps your CRM honest

Each enquiry is marked automatically, so you see the true funnel. Your administrator gets the full conversation, a short summary, and the hot leads first.

Layla M., dermatology Booked
Omar K., price of veneers Thinking
Anna P., asked for a person With your team

Made for the people at your front desk.

Wafiya does not replace your administrators. It takes the night shift and the repeat questions, so they can look after the patient standing in front of them.

Administrator in a hijab working at her desk
No more night phoneAfter-hours messages are answered and booked before she arrives.
Administrator leaning on an office desk
Hot leads firstPatients who are ready to book are at the top of his list.
Administrator typing on a laptop
Fewer repeat questionsPrices, parking and preparation are answered for her.
Administrator in a white kandura at a desk with a laptop
Every language coveredArabic, English and Russian, whoever is on shift.

Stock photographs for illustration.

Built for a clinic, where a wrong answer costs more than a slow one.

These rules are enforced in code, outside the language model, and tested before every change.

No booking without a yes

Before anything is saved, the patient sees a summary with the doctor, time, branch and name, and must confirm it. Change one detail and the summary is shown again.

No invented times

Every slot the patient sees was returned by your clinic system seconds earlier. If the system is unreachable, the agent says so and calls a person.

No medical advice

The agent books and informs. It does not assess symptoms, suggest treatment or comment on results.

Every conversation reviewed

You receive a daily quality digest: what was booked, what was handed over and where a patient went quiet.

Patients pick the app. The same agent answers in each.

Most conversations in the UAE start on WhatsApp. Wafiya can also answer on the other channels your clinic uses, with one schedule and one set of rules behind all of them.

WhatsAppWhere most patients write first. Booking, reminders and follow-ups.Live todayOfficial API
Instagram DirectDirect messages and story replies on your clinic profile, where patients ask about prices.Official API
TelegramA clinic bot for patients who prefer Telegram, common among Russian-speaking residents.Official API
Facebook MessengerMessages from your Facebook page and from click-to-message ads.Official API
Website chatA chat window on your site, with the same agent and the same schedule.Our widget
TikTok messagesDirect messages to your TikTok business account.Needs TikTok approval

Each channel is connected during setup through its official interface, never through unofficial tools that put your account at risk. Botim and Snapchat do not currently offer an official way to connect an agent, so messages there stay with your team.

It works inside the system your clinic already uses.

Clinics in the UAE usually run one of two kinds of system, and often both. Wafiya connects to the one that holds your schedule and only touches appointments.

Medical record systems (EMR)

Hold the patient file and report to NABIDH, Malaffi or Riayati. Wafiya books into the EMR schedule. Clinical records and reporting stay exactly as they are.

CliniceaGeneral, dermatology, aestheticsNABIDHOpen API
PabauAesthetics and dermatologyNABIDH, Dubai onlyOpen API
ZenotiAesthetic and med-spa groupsNABIDHOpen API
Insta by PractoPolyclinics, medical centresNABIDH, MalaffiAPI via vendor
Unite EMR, MEDASPolyclinics and chainsNABIDH, Malaffi, RiayatiAPI via vendor
HelixDermatology and aestheticsNABIDH, Malaffi, RiayatiAPI via vendor
MedicoPlusAesthetic and specialist clinicsNABIDH, RiayatiAPI via vendor

Booking and practice systems

Run the calendar, clients and payments, with no health-exchange reporting of their own. Clinics keep an EMR next to them. Wafiya books here, and your EMR is not touched.

AltegioAesthetic clinics and salonsBooking onlyOpen API
CareStackDental clinicsPractice managementAPI via vendor
Another systemTell us which one on the demo callWe check its API

NABIDH (Dubai), Malaffi (Abu Dhabi) and Riayati (Northern Emirates) exchange clinical data and do not expose scheduling, so Wafiya never connects to them directly. Using something else? Tell us which system on the demo call. If it has no API we start with a shared calendar your front desk confirms, and move to a direct connection once the vendor opens access.

Live in about four weeks.

Your team spends a few hours on interviews and approvals. We do the rest.

  1. 1Week 1

    We read your chats

    An audit of recent WhatsApp conversations shows where patients drop off and what they ask most.

  2. 2Week 2

    You approve the answers

    We build the knowledge base and the hand-over rules. Your medical director signs off.

  3. 3Week 3

    We connect and test

    The agent is linked to your schedule and run through scripted patient scenarios in each language.

  4. 4Week 4

    We go live together

    Launch on part of your traffic, with a daily review for the first two weeks.

One setup fee, one monthly price.

Prices in AED, excluding VAT. The monthly price covers hosting, monitoring, knowledge base updates and support.

Start

One branch

1,900 per month

Setup 9,000

  • WhatsApp
  • Up to 1,500 conversations a month
  • Booking, moving and cancelling in a system with an open API
  • Hand-over to your team
  • Daily quality digest
Book a demo
Most clinics

Clinic

Up to three branches

3,500 per month

Setup 16,000

  • WhatsApp and Instagram
  • Up to 4,000 conversations a month
  • Everything in Start
  • Reminders and no-show follow-up
  • Lead status in your CRM
  • Weekly conversion report
Book a demo

Group

Four branches or more

from 7,000 per month

Setup from 35,000

  • Everything in Clinic
  • Custom connection to any clinic system
  • Processing kept strictly inside the UAE
  • Web chat, phone line on request
  • Agreed response times
Talk to us

Founding clinics. The first five clinics in the UAE pay half the setup fee and can leave within 60 days, in return for a published case study with before and after numbers.

Ask about a founding place

WhatsApp message fees are charged by Meta and passed on at cost, typically AED 100 to 300 a month for a single clinic. Extra conversations are AED 0.90 each.

Questions clinics ask first

Anything else, ask on the demo call.

Where is patient data stored?

Conversations, logs and the knowledge base are stored in a cloud region inside the UAE. Names, phone numbers and Emirates ID are removed from the text before it reaches the language model. On the Group plan the language model itself also runs inside the UAE.

Does it replace my receptionists?

No. It takes the repetitive first contact, the night shift and the reminders. Your administrators handle fewer chats, and the ones they do handle arrive with the doctor, branch and preferred time already known.

Will it use our existing WhatsApp number?

Yes. The number moves to the official WhatsApp Business Platform, and your team keeps replying from the same number in a shared inbox.

What if the agent gets something wrong?

Booking, cancelling and anything involving children or sensitive topics are protected by fixed rules rather than the model's judgement. Every conversation is logged, reviewed daily, and each fix is tested against earlier cases before release.

Our clinic system isn't on your list. Can we still start?

Usually yes. We check whether your vendor offers API access. If not, we begin with a shared calendar and switch to a direct connection later.

Is there a minimum contract?

Three months after go-live, then monthly. Founding clinics can leave within the first 60 days.

See it answer as your clinic.

In 20 minutes we show the agent on a clinic like yours, check whether your system can be connected and give you an exact price.